Asset 360 25R2 (v13.0) Scheduled Production Push Upgrade

Scheduled for Nov 8, 03:00 - 04:30 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Oct 07, 2025 - 15:40 UTC

This is a reminder that ServiceMax will be performing a scheduled Asset 360 Push Upgrade on all Production Orgs and any Sandboxes that haven’t been upgraded yet for all customers (see https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/releases.html# for more details).

This will involve the upgrade of the Managed Package on these Orgs to v13, including new features and latest security fixes for the new release.

The upgrade maintenance will begin on Saturday, November 8, 2025 at 3:00 AM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.

Please review Release Notes for latest features: https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html#

Posted Nov 08, 2025 - 03:00 UTC

This scheduled maintenance affects: Asset360 (Package Upgrade).