AI Schedule Maintenance for Sandbox Orgs - September 12th, 2025

Scheduled Maintenance Report for ServiceMax

Completed

The scheduled maintenance has been completed.

Posted Sep 12, 2025 - 02:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 12, 2025 - 01:30 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Aug 29, 2025 - 16:54 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Aug 08, 2025 - 20:45 UTC

Scheduled

Please be advised that ServiceMax will be performing scheduled AI Maintenance (This will involve the upgrade of the Managed Package, including new features and latest security fixes) on September 12th, 2025 01:30am UTC. During this time, ServiceMax AI users will experience sporadic downtime.

Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”

Posted Aug 08, 2025 - 17:49 UTC

This scheduled maintenance affected: ServiceMax AI (Package Upgrade).