ServiceMax Support - Critical Systems

Minor Service Outage

About This Site

Welcome to ServiceMax Support's home for status updates. Here you can easily check the operational status of systems that impact the ServiceMax product. You can also subscribe to individual services to receive instant updates on scheduled maintenance and reported incidents via email or SMS.

Uptime over the past 90 days. View historical uptime.
Critical Announcements Operational
System Maintenance Operational
Service Board - Map Provider Operational
Mapping Provider Operational
Sync Gateway Operational
Europe Region Operational
North America Region Operational
Schedule Optimization Operational
Europe Region Operational
Zinc Operational
Zinc Services Operational
Web App Operational
Admin Console Operational
Analytics Operational
PTC Orbit Operational
Application Operational
Data Ingestion Operational
Data Platform Operational
AI Agent Operational
Map Provider Operational
ServiceMax AI Operational
AI Gateway Operational
Asset Service History Operational
Zinc Hotline Summaries Operational
Package Upgrade Operational
Asset 360 Tools Operational
Asset 360 Migration Tool Operational
Core ServiceMax Tools (scheduled maintenance is last Friday of every month) Operational
ServiceMax Configuration Tool Operational
ServiceMax Migration Tool Operational
Engage Operational
Package Upgrade Operational
DataGuide Operational
Package Upgrade Operational
DataGuide Services Operational
Asset360 Operational
Package Upgrade Operational
FieldFX Under Maintenance
Package Upgrade Under Maintenance
Salesforce Production Servers - AMERICAS Partial Outage
Salesforce NA1 Operational
Salesforce NA2 Operational
Salesforce NA3 Operational
Salesforce NA4 Operational
Salesforce NA5 Operational
Salesforce NA6 Operational
Salesforce NA7 Operational
Salesforce NA8 Operational
Salesforce NA11 Operational
Salesforce NA13 Operational
Salesforce NA14 Operational
Salesforce NA16 Operational
Salesforce NA18 Operational
Salesforce NA19 Operational
Salesforce NA20 Operational
Salesforce NA21 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA26 Operational
Salesforce NA28 Operational
Salesforce NA29 Operational
Salesforce NA30 Operational
Salesforce NA31 Operational
Salesforce NA32 Operational
Salesforce NA33 Operational
Salesforce NA34 Operational
Salesforce NA35 Operational
Salesforce NA37 Operational
Salesforce NA38 Operational
Salesforce NA39 Operational
Salesforce NA40 Operational
Salesforce NA41 Operational
Salesforce NA42 Operational
Salesforce NA43 Operational
Salesforce NA44 Operational
Salesforce NA45 Operational
Salesforce NA46 Operational
Salesforce NA47 Operational
Salesforce NA48 Operational
Salesforce NA49 Operational
Salesforce NA50 Operational
Salesforce NA51 Operational
Salesforce NA52 Operational
Salesforce NA53 Operational
Salesforce NA54 Operational
Salesforce NA55 Operational
Salesforce NA56 Operational
Salesforce NA57 Operational
Salesforce NA58 Operational
Salesforce NA59 Operational
Salesforce NA60 Operational
Salesforce NA61 Operational
Salesforce NA62 Operational
Salesforce NA63 Operational
Salesforce NA64 Operational
Salesforce NA65 Operational
Salesforce NA66 Operational
Salesforce NA67 Operational
Salesforce NA68 Operational
Salesforce NA69 Operational
Salesforce NA70 Operational
Salesforce NA71 Operational
Salesforce NA72 Operational
Salesforce NA73 Operational
Salesforce NA74 Operational
Salesforce NA75 Operational
Salesforce NA76 Operational
Salesforce NA77 Operational
Salesforce NA78 Operational
Salesforce NA79 Operational
Salesforce NA80 Operational
Salesforce NA81 Operational
Salesforce NA82 Operational
Salesforce NA83 Operational
Salesforce NA84 Operational
Salesforce NA85 Operational
Salesforce NA86 Operational
Salesforce NA87 Operational
Salesforce NA88 Operational
Salesforce NA89 Operational
Salesforce NA90 Operational
Salesforce NA91 Operational
Salesforce NA92 Operational
Salesforce NA93 Operational
Salesforce NA94 Operational
Salesforce NA95 Operational
Salesforce NA96 Operational
Salesforce NA97 Operational
Salesforce NA98 Operational
Salesforce NA99 Operational
Salesforce NA100 Operational
Salesforce NA101 Operational
Salesforce NA102 Operational
Salesforce NA103 Operational
Salesforce NA104 Operational
Salesforce NA105 Operational
Salesforce NA107 Operational
Salesforce NA109 Operational
Salesforce NA110 Operational
Salesforce NA111 Operational
Salesforce NA112 Operational
Salesforce NA113 Operational
Salesforce NA114 Operational
Salesforce NA115 Operational
Salesforce NA116 Operational
Salesforce NA117 Operational
Salesforce NA118 Operational
Salesforce NA119 Operational
Salesforce NA120 Operational
Salesforce NA121 Operational
Salesforce NA122 Operational
Salesforce NA123 Operational
Salesforce NA124 Operational
Salesforce NA125 Operational
Salesforce NA126 Operational
Salesforce NA127 Operational
Salesforce NA128 Operational
Salesforce NA129 Operational
Salesforce NA130 Operational
Salesforce NA131 Operational
Salesforce NA132 Operational
Salesforce NA133 Operational
Salesforce NA134 Operational
Salesforce NA135 Operational
Salesforce NA136 Operational
Salesforce NA137 Operational
Salesforce NA138 Operational
Salesforce NA139 Operational
Salesforce NA140 Operational
Salesforce NA141 Operational
Salesforce NA142 Operational
Salesforce NA146 Operational
Salesforce NA147 Operational
Salesforce NA148 Operational
Salesforce NA149 Operational
Salesforce NA150 Operational
Salesforce NA151 Operational
Salesforce NA152 Operational
Salesforce NA153 Operational
Salesforce NA154 Operational
Salesforce NA155 Operational
Salesforce NA156 Operational
Salesforce NA158 Operational
Salesforce NA159 Operational
Salesforce NA160 Operational
Salesforce NA161 Operational
Salesforce NA162 Operational
Salesforce NA163 Operational
Salesforce NA164 Operational
Salesforce NA165 Operational
Salesforce NA166 Operational
Salesforce NA167 Operational
Salesforce NA168 Operational
Salesforce NA169 Operational
Salesforce NA170 Operational
Salesforce NA171 Operational
Salesforce NA172 Operational
Salesforce NA173 Operational
Salesforce NA174 Operational
Salesforce NA196 Operational
Salesforce NA202 Operational
Salesforce NA204 Operational
Salesforce NA206 Operational
Salesforce NA207 Operational
Salesforce NA208 Operational
Salesforce NA209 Operational
Salesforce NA210 Operational
Salesforce NA211 Operational
Salesforce NA212 Operational
Salesforce NA213 Operational
Salesforce NA214 Operational
Salesforce NA215 Operational
Salesforce NA217 Operational
Salesforce NA218 Operational
Salesforce NA254 Partial Outage
Salesforce NA999 Operational
Salesforce CAN28 Partial Outage
Salesforce CAN34 Partial Outage
Salesforce CAN36 Partial Outage
Salesforce CAN38 Partial Outage
Salesforce CAN46 Partial Outage
Salesforce CAN54 Partial Outage
Salesforce CAN56 Partial Outage
Salesforce USA1 Partial Outage
Salesforce USA36 Partial Outage
Salesforce USA272 Partial Outage
Salesforce USA282 Partial Outage
Salesforce USA286 Partial Outage
Salesforce USA324 Partial Outage
Salesforce USA328 Partial Outage
Salesforce USA332 Partial Outage
Salesforce USA352 Partial Outage
Salesforce USA438 Partial Outage
Salesforce USA464 Partial Outage
Salesforce USA468 Partial Outage
Salesforce USA476 Partial Outage
Salesforce USA478 Partial Outage
Salesforce USA462 Partial Outage
Salesforce USA452 Partial Outage
Salesforce USA444 Partial Outage
Salesforce USA436 Partial Outage
Salesforce USA430 Partial Outage
Salesforce USA426 Partial Outage
Salesforce USA414 Partial Outage
Salesforce USA410 Partial Outage
Salesforce USA408 Partial Outage
Salesforce USA364 Partial Outage
Salesforce USA292 Partial Outage
Salesforce USA238 Partial Outage
Salesforce USA226 Partial Outage
Salesforce USA228 Partial Outage
Salesforce USA234 Partial Outage
Salesforce USA236 Partial Outage
Salesforce USA274 Partial Outage
Salesforce USA278 Partial Outage
Salesforce USA280 Partial Outage
Salesforce USA300 Partial Outage
Salesforce USA314 Partial Outage
Salesforce USA318 Partial Outage
Salesforce USA316 Partial Outage
Salesforce USA322 Partial Outage
Salesforce USA326 Partial Outage
Salesforce USA330 Partial Outage
Salesforce USA334 Partial Outage
Salesforce USA336 Partial Outage
Salesforce USA344 Partial Outage
Salesforce USA346 Partial Outage
Salesforce USA350 Partial Outage
Salesforce USA354 Partial Outage
Salesforce USA356 Partial Outage
Salesforce USA360 Partial Outage
Salesforce USA372 Partial Outage
Salesforce USA374 Partial Outage
Salesforce USA376 Partial Outage
Salesforce USA384 Partial Outage
Salesforce USA420 Partial Outage
Salesforce USA428 Partial Outage
Salesforce USA442 Partial Outage
Salesforce USA456 Partial Outage
Salesforce USA466 Partial Outage
Salesforce USA472 Partial Outage
Salesforce USA474 Partial Outage
Salesforce USA494 Partial Outage
Salesforce USA496 Partial Outage
Salesforce USA544 Partial Outage
Salesforce USA546 Partial Outage
Salesforce USA548 Partial Outage
Salesforce USA550 Partial Outage
Salesforce USA552 Partial Outage
Salesforce USA554 Partial Outage
Salesforce USA558 Partial Outage
Salesforce USA560 Partial Outage
Salesforce USA562 Partial Outage
Salesforce USA564 Partial Outage
Salesforce USA566 Partial Outage
Salesforce USA570 Partial Outage
Salesforce USA574 Partial Outage
Salesforce USA576 Partial Outage
Salesforce USA580 Partial Outage
Salesforce USA584 Partial Outage
Salesforce USA586 Partial Outage
Salesforce USA588 Partial Outage
Salesforce USA590 Partial Outage
Salesforce USA592 Partial Outage
Salesforce USA594 Partial Outage
Salesforce USA596 Partial Outage
Salesforce USA602 Partial Outage
Salesforce USA604 Partial Outage
Salesforce USA612 Partial Outage
Salesforce USA614 Partial Outage
Salesforce USA618 Partial Outage
Salesforce USA620 Partial Outage
Salesforce USA624 Partial Outage
Salesforce USA626 Partial Outage
Salesforce USA628 Partial Outage
Salesforce USA630 Partial Outage
Salesforce USA632 Partial Outage
Salesforce USA634 Partial Outage
Salesforce USA636 Partial Outage
Salesforce USA642 Partial Outage
Salesforce USA644 Partial Outage
Salesforce USA648 Partial Outage
Salesforce USA650 Partial Outage
Salesforce USA652 Partial Outage
Salesforce USA676 Partial Outage
Salesforce USA678 Partial Outage
Salesforce USA680 Partial Outage
Salesforce USA682 Partial Outage
Salesforce USA688 Partial Outage
Salesforce USA694 Partial Outage
Salesforce USA696 Partial Outage
Salesforce USA698 Partial Outage
Salesforce USA700 Partial Outage
Salesforce USA702 Partial Outage
Salesforce USA704 Partial Outage
Salesforce USA706 Partial Outage
Salesforce USA718 Partial Outage
Salesforce USA720 Partial Outage
Salesforce USA730 Partial Outage
Salesforce USA732 Partial Outage
Salesforce USA734 Partial Outage
Salesforce USA776 Partial Outage
Salesforce USA810 Partial Outage
Salesforce USA922 Partial Outage
Salesforce USA926 Partial Outage
Salesforce USA736 Partial Outage
Salesforce USA1052 Partial Outage
Salesforce Production Servers - ASIA PACIFIC Partial Outage
Salesforce AP0 Operational
Salesforce AP1 Operational
Salesforce AP2 Operational
Salesforce AP3 Operational
Salesforce AP4 Operational
Salesforce AP5 Operational
Salesforce AP6 Operational
Salesforce AP7 Operational
Salesforce AP8 Operational
Salesforce AP9 Operational
Salesforce AP10 Operational
Salesforce AP11 Operational
Salesforce AP12 Operational
Salesforce AP13 Operational
Salesforce AP14 Operational
Salesforce AP15 Operational
Salesforce AP16 Operational
Salesforce AP17 Operational
Salesforce AP18 Operational
Salesforce AP19 Operational
Salesforce AP20 Operational
Salesforce AP21 Operational
Salesforce AP22 Operational
Salesforce AP24 Operational
Salesforce AP25 Operational
Salesforce AP26 Operational
Salesforce AP27 Operational
Salesforce AP28 Operational
Salesforce AP57 Operational
Salesforce AP58 Partial Outage
Salesforce AP59 Operational
Salesforce AP60 Partial Outage
Salesforce AP61 Operational
Salesforce AP62 Operational
Salesforce AUS58 Partial Outage
Salesforce AUS64 Partial Outage
Salesforce JPN142 Partial Outage
Salesforce Production Servers - EMEA Partial Outage
Salesforce CHE12 Partial Outage
Salesforce DEU58 Partial Outage
Salesforce DEU120 Partial Outage
Salesforce EU0 Operational
Salesforce EU1 Operational
Salesforce EU2 Operational
Salesforce EU3 Operational
Salesforce EU4 Operational
Salesforce EU5 Operational
Salesforce EU6 Operational
Salesforce EU7 Operational
Salesforce EU8 Operational
Salesforce EU9 Operational
Salesforce EU10 Operational
Salesforce EU11 Operational
Salesforce EU12 Operational
Salesforce EU13 Operational
Salesforce EU14 Operational
Salesforce EU15 Operational
Salesforce EU16 Operational
Salesforce EU17 Operational
Salesforce EU18 Operational
Salesforce EU19 Operational
Salesforce EU25 Operational
Salesforce EU26 Operational
Salesforce EU27 Operational
Salesforce EU28 Operational
Salesforce EU29 Operational
Salesforce EU30 Operational
Salesforce EU31 Operational
Salesforce EU32 Operational
Salesforce EU33 Operational
Salesforce EU34 Operational
Salesforce EU35 Operational
Salesforce EU36 Operational
Salesforce EU37 Operational
Salesforce EU38 Operational
Salesforce EU39 Operational
Salesforce EU40 Operational
Salesforce EU41 Operational
Salesforce EU42 Operational
Salesforce EU43 Operational
Salesforce EU44 Operational
Salesforce EU45 Operational
Salesforce EU46 Operational
Salesforce EU47 Operational
Salesforce EU48 Operational
Salesforce EU54 Partial Outage
Salesforce FRA32 Partial Outage
Salesforce FRA42 Partial Outage
Salesforce FRA42 Partial Outage
Salesforce FRA44 Partial Outage
Salesforce FRA48 Partial Outage
Salesforce GBR36 Partial Outage
Salesforce GBR48 Partial Outage
Salesforce GBR56 Partial Outage
Salesforce GBR66 Partial Outage
Salesforce GBR96 Partial Outage
Salesforce GBR100 Partial Outage
Salesforce ITA6 Partial Outage
Salesforce ITA8 Partial Outage
Salesforce ITA10 Partial Outage
Salesforce ITA12 Partial Outage
Salesforce ITA14 Partial Outage
Salesforce ITA16 Partial Outage
Salesforce ITA18 Partial Outage
Salesforce SWE8 Partial Outage
Salesforce SWE16 Partial Outage
Salesforce SWE22 Partial Outage
Salesforce SWE24 Partial Outage
Salesforce SWE32 Partial Outage
Salesforce SWE36 Partial Outage
Salesforce SWE38 Partial Outage
Salesforce SWE40 Partial Outage
Salesforce SWE62 Partial Outage
Salesforce SWE66 Partial Outage
Salesforce SWE72 Partial Outage
Salesforce SWE74 Partial Outage
Salesforce SWE78 Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Zinc Infrastructure Maintenance Jul 10, 2026 11:30-17:30 UTC

ServiceMax will be performing scheduled maintenance on the Zinc infrastructure on Friday, July 10th, from 11:30 AM to 5:30 PM UTC. During this time, there will be no downtime for the Zinc application.
Posted on Jun 26, 2026 - 16:36 UTC

PTC Orbit - Scheduled Maintenance - July 10 Jul 10, 2026 21:00-22:00 UTC

Please be advised that ServiceMax will be performing a scheduled upgrade for PTC Orbit on Friday, July 10, between 9 PM to 10 PM UTC hours. PTC Orbit Production tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
Posted on Jun 26, 2026 - 16:47 UTC

AI Schedule Maintenance for Production Orgs - July 11th 2026 Jul 11, 2026 01:00-02:00 UTC

Please be advised that ServiceMax will be performing scheduled AI Maintenance (This will involve the upgrade of the Managed Package, including new features and latest security fixes) on July 11th 2026 01:00. During this time, ServiceMax AI users will experience sporadic downtime.

Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”
Posted on May 05, 2026 - 04:27 UTC

DataGuide Scheduled Maintenance for Production Orgs - July 11, 2026 Jul 11, 2026 02:00-03:00 UTC

Please be advised that PTC-ServiceMax will be performing scheduled DataGuide Maintenance (This will involve the upgrade of the DataGuide Managed Package on all Production orgs, including new features and latest security fixes) on Saturday, July 11, between 2:00 AM - 3:00 AM UTC. During this time, PTC-ServiceMax DataGuide users will experience sporadic downtime.
Posted on May 21, 2026 - 15:52 UTC

Engage Scheduled Maintenance for Production Orgs - July 11, 2026 Jul 11, 2026 03:00-04:00 UTC

Please be advised that PTC-ServiceMax will be performing scheduled Engage Maintenance (This will involve the upgrade of the Engage Managed Package on all Production orgs, including new features and latest security fixes) on Saturday, July 11 between 3:00 AM - 4:00 AM UTC. During this time, PTC-ServiceMax Engage users will experience sporadic downtime.
Posted on May 26, 2026 - 08:51 UTC

Service Board Maintenance - July 12th, 2026 Jul 12, 2026 02:00-05:00 UTC

Please be advised that ServiceMax will be performing scheduled Push Upgrade for Service Board on Sunday, July 12th, 2026, between 2 AM to 5 AM GMT hours. Service Board Production and Sandbox tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
Posted on Jun 18, 2026 - 03:56 UTC
Jul 7, 2026

No incidents reported today.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026
FieldFX 26R1 Sandbox Push Upgrade starts on 6/29/26, today
Completed - The scheduled maintenance has been completed.
Jun 29, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 13:00 UTC
Scheduled - FieldFX FX26R1 will be pushed to the customer Sandbox environments starting 6/29/26, today.

For more information on what's in FX26R1, see https://docs.fieldfx.com/base/latest/eticketing/Reference/FieldFX-26R1-Summary.html

For Production org Push Upgrade dates, see FieldFX 26R1 Push Upgrade Dates topic (https://docs.fieldfx.com/base/latest/eticketing/Reference/Push-Upgrades.html#push-upgrade-sched-2026).
Jun 26, 19:39 UTC
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage