ServiceMax Support - Critical Systems

All Systems Operational

About This Site

Welcome to ServiceMax Support's home for status updates. Here you can easily check the operational status of systems that impact the ServiceMax product. You can also subscribe to individual services to receive instant updates on scheduled maintenance and reported incidents via email or SMS.

Uptime over the past 90 days. View historical uptime.
Critical Announcements Operational
System Maintenance Operational
Service Board - Map Provider Operational
Mapping Provider Operational
Sync Gateway Operational
Europe Region Operational
North America Region Operational
Schedule Optimization Operational
Europe Region Operational
Zinc Operational
Zinc Services Operational
Web App Operational
Admin Console Operational
Analytics Operational
PTC Orbit Operational
Application Operational
Data Ingestion Operational
Data Platform Operational
AI Agent Operational
Map Provider Operational
ServiceMax AI Operational
AI Gateway Operational
Asset Service History Operational
Zinc Hotline Summaries Operational
Package Upgrade Operational
Asset 360 Tools Operational
Asset 360 Migration Tool Operational
Core ServiceMax Tools (scheduled maintenance is last Friday of every month) Operational
ServiceMax Configuration Tool Operational
ServiceMax Migration Tool Operational
Engage Operational
Package Upgrade Operational
DataGuide Operational
Package Upgrade Operational
DataGuide Services Operational
Asset360 Operational
Package Upgrade Operational
FieldFX Operational
Package Upgrade Operational
Salesforce Production Servers - AMERICAS Operational
Salesforce NA1 Operational
Salesforce NA2 Operational
Salesforce NA3 Operational
Salesforce NA4 Operational
Salesforce NA5 Operational
Salesforce NA6 Operational
Salesforce NA7 Operational
Salesforce NA8 Operational
Salesforce NA11 Operational
Salesforce NA13 Operational
Salesforce NA14 Operational
Salesforce NA16 Operational
Salesforce NA18 Operational
Salesforce NA19 Operational
Salesforce NA20 Operational
Salesforce NA21 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA26 Operational
Salesforce NA28 Operational
Salesforce NA29 Operational
Salesforce NA30 Operational
Salesforce NA31 Operational
Salesforce NA32 Operational
Salesforce NA33 Operational
Salesforce NA34 Operational
Salesforce NA35 Operational
Salesforce NA37 Operational
Salesforce NA38 Operational
Salesforce NA39 Operational
Salesforce NA40 Operational
Salesforce NA41 Operational
Salesforce NA42 Operational
Salesforce NA43 Operational
Salesforce NA44 Operational
Salesforce NA45 Operational
Salesforce NA46 Operational
Salesforce NA47 Operational
Salesforce NA48 Operational
Salesforce NA49 Operational
Salesforce NA50 Operational
Salesforce NA51 Operational
Salesforce NA52 Operational
Salesforce NA53 Operational
Salesforce NA54 Operational
Salesforce NA55 Operational
Salesforce NA56 Operational
Salesforce NA57 Operational
Salesforce NA58 Operational
Salesforce NA59 Operational
Salesforce NA60 Operational
Salesforce NA61 Operational
Salesforce NA62 Operational
Salesforce NA63 Operational
Salesforce NA64 Operational
Salesforce NA65 Operational
Salesforce NA66 Operational
Salesforce NA67 Operational
Salesforce NA68 Operational
Salesforce NA69 Operational
Salesforce NA70 Operational
Salesforce NA71 Operational
Salesforce NA72 Operational
Salesforce NA73 Operational
Salesforce NA74 Operational
Salesforce NA75 Operational
Salesforce NA76 Operational
Salesforce NA77 Operational
Salesforce NA78 Operational
Salesforce NA79 Operational
Salesforce NA80 Operational
Salesforce NA81 Operational
Salesforce NA82 Operational
Salesforce NA83 Operational
Salesforce NA84 Operational
Salesforce NA85 Operational
Salesforce NA86 Operational
Salesforce NA87 Operational
Salesforce NA88 Operational
Salesforce NA89 Operational
Salesforce NA90 Operational
Salesforce NA91 Operational
Salesforce NA92 Operational
Salesforce NA93 Operational
Salesforce NA94 Operational
Salesforce NA95 Operational
Salesforce NA96 Operational
Salesforce NA97 Operational
Salesforce NA98 Operational
Salesforce NA99 Operational
Salesforce NA100 Operational
Salesforce NA101 Operational
Salesforce NA102 Operational
Salesforce NA103 Operational
Salesforce NA104 Operational
Salesforce NA105 Operational
Salesforce NA107 Operational
Salesforce NA109 Operational
Salesforce NA110 Operational
Salesforce NA111 Operational
Salesforce NA112 Operational
Salesforce NA113 Operational
Salesforce NA114 Operational
Salesforce NA115 Operational
Salesforce NA116 Operational
Salesforce NA117 Operational
Salesforce NA118 Operational
Salesforce NA119 Operational
Salesforce NA120 Operational
Salesforce NA121 Operational
Salesforce NA122 Operational
Salesforce NA123 Operational
Salesforce NA124 Operational
Salesforce NA125 Operational
Salesforce NA126 Operational
Salesforce NA127 Operational
Salesforce NA128 Operational
Salesforce NA129 Operational
Salesforce NA130 Operational
Salesforce NA131 Operational
Salesforce NA132 Operational
Salesforce NA133 Operational
Salesforce NA134 Operational
Salesforce NA135 Operational
Salesforce NA136 Operational
Salesforce NA137 Operational
Salesforce NA138 Operational
Salesforce NA139 Operational
Salesforce NA140 Operational
Salesforce NA141 Operational
Salesforce NA142 Operational
Salesforce NA146 Operational
Salesforce NA147 Operational
Salesforce NA148 Operational
Salesforce NA149 Operational
Salesforce NA150 Operational
Salesforce NA151 Operational
Salesforce NA152 Operational
Salesforce NA153 Operational
Salesforce NA154 Operational
Salesforce NA155 Operational
Salesforce NA156 Operational
Salesforce NA158 Operational
Salesforce NA159 Operational
Salesforce NA160 Operational
Salesforce NA161 Operational
Salesforce NA162 Operational
Salesforce NA163 Operational
Salesforce NA164 Operational
Salesforce NA165 Operational
Salesforce NA166 Operational
Salesforce NA167 Operational
Salesforce NA168 Operational
Salesforce NA169 Operational
Salesforce NA170 Operational
Salesforce NA171 Operational
Salesforce NA172 Operational
Salesforce NA173 Operational
Salesforce NA174 Operational
Salesforce NA196 Operational
Salesforce NA202 Operational
Salesforce NA204 Operational
Salesforce NA206 Operational
Salesforce NA207 Operational
Salesforce NA208 Operational
Salesforce NA209 Operational
Salesforce NA210 Operational
Salesforce NA211 Operational
Salesforce NA212 Operational
Salesforce NA213 Operational
Salesforce NA214 Operational
Salesforce NA215 Operational
Salesforce NA217 Operational
Salesforce NA218 Operational
Salesforce NA254 Operational
Salesforce NA999 Operational
Salesforce CAN28 Operational
Salesforce CAN34 Operational
Salesforce CAN36 Operational
Salesforce CAN38 Operational
Salesforce CAN46 Operational
Salesforce CAN54 Operational
Salesforce CAN56 Operational
Salesforce USA1 Operational
Salesforce USA36 Operational
Salesforce USA272 Operational
Salesforce USA282 Operational
Salesforce USA286 Operational
Salesforce USA324 Operational
Salesforce USA328 Operational
Salesforce USA332 Operational
Salesforce USA352 Operational
Salesforce USA438 Operational
Salesforce USA464 Operational
Salesforce USA468 Operational
Salesforce USA476 Operational
Salesforce USA478 Operational
Salesforce USA462 Operational
Salesforce USA452 Operational
Salesforce USA444 Operational
Salesforce USA436 Operational
Salesforce USA430 Operational
Salesforce USA426 Operational
Salesforce USA414 Operational
Salesforce USA410 Operational
Salesforce USA408 Operational
Salesforce USA364 Operational
Salesforce USA292 Operational
Salesforce USA238 Operational
Salesforce USA226 Operational
Salesforce USA228 Operational
Salesforce USA234 Operational
Salesforce USA236 Operational
Salesforce USA274 Operational
Salesforce USA278 Operational
Salesforce USA280 Operational
Salesforce USA300 Operational
Salesforce USA314 Operational
Salesforce USA318 Operational
Salesforce USA316 Operational
Salesforce USA322 Operational
Salesforce USA326 Operational
Salesforce USA330 Operational
Salesforce USA334 Operational
Salesforce USA336 Operational
Salesforce USA344 Operational
Salesforce USA346 Operational
Salesforce USA350 Operational
Salesforce USA354 Operational
Salesforce USA356 Operational
Salesforce USA360 Operational
Salesforce USA372 Operational
Salesforce USA374 Operational
Salesforce USA376 Operational
Salesforce USA384 Operational
Salesforce USA420 Operational
Salesforce USA428 Operational
Salesforce USA442 Operational
Salesforce USA456 Operational
Salesforce USA466 Operational
Salesforce USA472 Operational
Salesforce USA474 Operational
Salesforce USA494 Operational
Salesforce USA496 Operational
Salesforce USA544 Operational
Salesforce USA546 Operational
Salesforce USA548 Operational
Salesforce USA550 Operational
Salesforce USA552 Operational
Salesforce USA554 Operational
Salesforce USA558 Operational
Salesforce USA560 Operational
Salesforce USA562 Operational
Salesforce USA564 Operational
Salesforce USA566 Operational
Salesforce USA570 Operational
Salesforce USA574 Operational
Salesforce USA576 Operational
Salesforce USA580 Operational
Salesforce USA584 Operational
Salesforce USA586 Operational
Salesforce USA588 Operational
Salesforce USA590 Operational
Salesforce USA592 Operational
Salesforce USA594 Operational
Salesforce USA596 Operational
Salesforce USA602 Operational
Salesforce USA604 Operational
Salesforce USA612 Operational
Salesforce USA614 Operational
Salesforce USA618 Operational
Salesforce USA620 Operational
Salesforce USA624 Operational
Salesforce USA626 Operational
Salesforce USA628 Operational
Salesforce USA630 Operational
Salesforce USA632 Operational
Salesforce USA634 Operational
Salesforce USA636 Operational
Salesforce USA642 Operational
Salesforce USA644 Operational
Salesforce USA648 Operational
Salesforce USA650 Operational
Salesforce USA652 Operational
Salesforce USA676 Operational
Salesforce USA678 Operational
Salesforce USA680 Operational
Salesforce USA682 Operational
Salesforce USA688 Operational
Salesforce USA694 Operational
Salesforce USA696 Operational
Salesforce USA698 Operational
Salesforce USA700 Operational
Salesforce USA702 Operational
Salesforce USA704 Operational
Salesforce USA706 Operational
Salesforce USA718 Operational
Salesforce USA720 Operational
Salesforce USA730 Operational
Salesforce USA732 Operational
Salesforce USA734 Operational
Salesforce USA776 Operational
Salesforce USA810 Operational
Salesforce USA922 Operational
Salesforce USA926 Operational
Salesforce USA736 Operational
Salesforce USA1052 Operational
Salesforce Production Servers - ASIA PACIFIC Operational
Salesforce AP0 Operational
Salesforce AP1 Operational
Salesforce AP2 Operational
Salesforce AP3 Operational
Salesforce AP4 Operational
Salesforce AP5 Operational
Salesforce AP6 Operational
Salesforce AP7 Operational
Salesforce AP8 Operational
Salesforce AP9 Operational
Salesforce AP10 Operational
Salesforce AP11 Operational
Salesforce AP12 Operational
Salesforce AP13 Operational
Salesforce AP14 Operational
Salesforce AP15 Operational
Salesforce AP16 Operational
Salesforce AP17 Operational
Salesforce AP18 Operational
Salesforce AP19 Operational
Salesforce AP20 Operational
Salesforce AP21 Operational
Salesforce AP22 Operational
Salesforce AP24 Operational
Salesforce AP25 Operational
Salesforce AP26 Operational
Salesforce AP27 Operational
Salesforce AP28 Operational
Salesforce AP57 Operational
Salesforce AP58 Operational
Salesforce AP59 Operational
Salesforce AP60 Operational
Salesforce AP61 Operational
Salesforce AP62 Operational
Salesforce AUS58 Operational
Salesforce AUS64 Operational
Salesforce JPN142 Operational
Salesforce Production Servers - EMEA Operational
Salesforce CHE12 Operational
Salesforce DEU58 Operational
Salesforce DEU120 Operational
Salesforce EU0 Operational
Salesforce EU1 Operational
Salesforce EU2 Operational
Salesforce EU3 Operational
Salesforce EU4 Operational
Salesforce EU5 Operational
Salesforce EU6 Operational
Salesforce EU7 Operational
Salesforce EU8 Operational
Salesforce EU9 Operational
Salesforce EU10 Operational
Salesforce EU11 Operational
Salesforce EU12 Operational
Salesforce EU13 Operational
Salesforce EU14 Operational
Salesforce EU15 Operational
Salesforce EU16 Operational
Salesforce EU17 Operational
Salesforce EU18 Operational
Salesforce EU19 Operational
Salesforce EU25 Operational
Salesforce EU26 Operational
Salesforce EU27 Operational
Salesforce EU28 Operational
Salesforce EU29 Operational
Salesforce EU30 Operational
Salesforce EU31 Operational
Salesforce EU32 Operational
Salesforce EU33 Operational
Salesforce EU34 Operational
Salesforce EU35 Operational
Salesforce EU36 Operational
Salesforce EU37 Operational
Salesforce EU38 Operational
Salesforce EU39 Operational
Salesforce EU40 Operational
Salesforce EU41 Operational
Salesforce EU42 Operational
Salesforce EU43 Operational
Salesforce EU44 Operational
Salesforce EU45 Operational
Salesforce EU46 Operational
Salesforce EU47 Operational
Salesforce EU48 Operational
Salesforce EU54 Operational
Salesforce FRA32 Operational
Salesforce FRA42 Operational
Salesforce FRA42 Operational
Salesforce FRA44 Operational
Salesforce FRA48 Operational
Salesforce GBR36 Operational
Salesforce GBR48 Operational
Salesforce GBR56 Operational
Salesforce GBR66 Operational
Salesforce GBR96 Operational
Salesforce GBR100 Operational
Salesforce ITA6 Operational
Salesforce ITA8 Operational
Salesforce ITA10 Operational
Salesforce ITA12 Operational
Salesforce ITA14 Operational
Salesforce ITA16 Operational
Salesforce ITA18 Operational
Salesforce SWE8 Operational
Salesforce SWE16 Operational
Salesforce SWE22 Operational
Salesforce SWE24 Operational
Salesforce SWE32 Operational
Salesforce SWE36 Operational
Salesforce SWE38 Operational
Salesforce SWE40 Operational
Salesforce SWE62 Operational
Salesforce SWE66 Operational
Salesforce SWE72 Operational
Salesforce SWE74 Operational
Salesforce SWE78 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FieldFX 26R1 Production Push Upgrade delayed to 7/27/26 Jul 21, 2026 13:00-13:01 UTC

FieldFX FX26R1 Production Push Upgrades have been delayed and will start on 7/27/26.

Due to backend technical issues, we have delayed the push to customer Production orgs by a week.

Old Date => New Date
---------------------
7/20/26 => 7/27/26
7/27/26 => 8/3/26
8/3/26 => 8/10/26

For more information on what's in FX26R1, see https://docs.fieldfx.com/base/latest/eticketing/Reference/FieldFX-26R1-Summary.html

For Production org Push Upgrade dates, see FieldFX 26R1 Push Upgrade Dates topic (https://docs.fieldfx.com/base/latest/eticketing/Reference/Push-Upgrades.html#push-upgrade-sched-2026)
Posted on Jul 20, 2026 - 20:27 UTC

Sync Gateway - Scheduled Maintenance - July 27th 2026 Jul 27, 2026 16:00-16:30 UTC

Please be advised that ServiceMax will be performing scheduled maintenance for Sync Gateway on
July 27th 2026, between 16:00-16:30 UTC. This applies to EU instance. During this time, ServiceMax Go users may experience sporadic downtime.
Posted on Jul 16, 2026 - 00:06 UTC

Sync Gateway - Scheduled Maintenance - July 31st 2026 Jul 31, 2026 15:00-15:30 UTC

Please be advised that ServiceMax will be performing scheduled maintenance for Sync Gateway on
July 31st, 2026 between 15:00-15:30 UTC. This applies to both US instance. During this time, ServiceMax Go users may experience sporadic downtime.
Posted on Jul 16, 2026 - 00:08 UTC

PTC Orbit Scheduled Maintenance - July 31st Jul 31, 2026 21:00-21:30 UTC

Please be advised that ServiceMax will be performing a scheduled maintenance for PTC Orbit on Friday, July 31st, between 9 PM to 9:30PM UTC hours. PTC Orbit tenants are expected to be unavailable for up to 10 minutes during this maintenance period.
Posted on Jul 16, 2026 - 16:21 UTC
Jul 20, 2026
FieldFX 26R1 Production Push Upgrade starts on 7/20/26
Completed - The scheduled maintenance has been completed.
Jul 20, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 UTC
Scheduled - FieldFX FX26R1 will be pushed to the customer Production environments starting 7/20/26.

For more information on what's in FX26R1, see https://docs.fieldfx.com/base/latest/eticketing/Reference/FieldFX-26R1-Summary.html

For Production org Push Upgrade dates, see FieldFX 26R1 Push Upgrade Dates topic (https://docs.fieldfx.com/base/latest/eticketing/Reference/Push-Upgrades.html#push-upgrade-sched-2026)
Jul 17, 20:49 UTC
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
FieldFX 26R1 Production Push Upgrade starts on 7/20/26
Completed - The scheduled maintenance has been completed.
Jul 13, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 UTC
Scheduled - Reminder: FieldFX FX26R1 will be pushed to the customer Production environments starting 7/20/26.

For more information on what's in FX26R1, see https://docs.fieldfx.com/base/latest/eticketing/Reference/FieldFX-26R1-Summary.html

For Production org Push Upgrade dates, see FieldFX 26R1 Push Upgrade Dates topic (https://docs.fieldfx.com/base/latest/eticketing/Reference/Push-Upgrades.html#push-upgrade-sched-2026)
Jul 10, 20:21 UTC
Jul 12, 2026
Service Board Maintenance - July 12th, 2026
Completed - The scheduled maintenance has been completed.
Jul 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:00 UTC
Scheduled - Please be advised that ServiceMax will be performing scheduled Push Upgrade for Service Board on Sunday, July 12th, 2026, between 2 AM to 5 AM GMT hours. Service Board Production and Sandbox tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
Jun 18, 03:56 UTC
Jul 11, 2026
Engage Scheduled Maintenance for Production Orgs - July 11, 2026
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:00 UTC
Scheduled - Please be advised that PTC-ServiceMax will be performing scheduled Engage Maintenance (This will involve the upgrade of the Engage Managed Package on all Production orgs, including new features and latest security fixes) on Saturday, July 11 between 3:00 AM - 4:00 AM UTC. During this time, PTC-ServiceMax Engage users will experience sporadic downtime.
May 26, 08:51 UTC
DataGuide Scheduled Maintenance for Production Orgs - July 11, 2026
Completed - The scheduled maintenance has been completed.
Jul 11, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 02:00 UTC
Scheduled - Please be advised that PTC-ServiceMax will be performing scheduled DataGuide Maintenance (This will involve the upgrade of the DataGuide Managed Package on all Production orgs, including new features and latest security fixes) on Saturday, July 11, between 2:00 AM - 3:00 AM UTC. During this time, PTC-ServiceMax DataGuide users will experience sporadic downtime.
May 21, 15:52 UTC
AI Schedule Maintenance for Production Orgs - July 11th 2026
Completed - The scheduled maintenance has been completed.
Jul 11, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 UTC
Scheduled - Please be advised that ServiceMax will be performing scheduled AI Maintenance (This will involve the upgrade of the Managed Package, including new features and latest security fixes) on July 11th 2026 01:00. During this time, ServiceMax AI users will experience sporadic downtime.

Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”
May 5, 04:27 UTC
Jul 10, 2026
PTC Orbit - Scheduled Maintenance - July 10
Completed - The scheduled maintenance has been completed.
Jul 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 UTC
Scheduled - Please be advised that ServiceMax will be performing a scheduled upgrade for PTC Orbit on Friday, July 10, between 9 PM to 10 PM UTC hours. PTC Orbit Production tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
Jun 26, 16:47 UTC
Zinc Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:30 UTC
Scheduled - ServiceMax will be performing scheduled maintenance on the Zinc infrastructure on Friday, July 10th, from 11:30 AM to 5:30 PM UTC. During this time, there will be no downtime for the Zinc application.
Jun 26, 16:36 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

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